Privacy Policy mahjongjp88
– Your Personal Data Protection

1 Introduction

Mahjongjp88 values the privacy of every member who uses our platform. As a trusted online gaming platform in Malaysia, we understand that member trust is our most valuable asset. We therefore ensure that every aspect of personal data processing is carried out with full responsibility, transparency, and in compliance with applicable legislation.

This Privacy Policy applies to all users who access the mahjongjp88 website, our mobile app, and any services provided through the platform. It covers how we collect, store, use, and protect your personal information from the moment you register an account until you stop using our services.

2 Types of Personal Data Collected

Mahjongjp88 collects various types of personal information to enable us to deliver a safe, seamless, and high-quality service. Data is collected directly from you during registration and platform use, as well as automatically through standard tracking technologies.

Data you provide directly:

• Full name as shown on a valid identification document.
• Date of birth for age verification purposes.
• Active email address and mobile phone number.
• Bank account or e-wallet details for financial transactions.
• Copies of KYC documents such as an identity card or passport when requested.
• Account password (stored in encrypted form, never as plain text).

Data collected automatically:

• IP address and device information used to access the platform.
• Browser data (type, version) and operating system.
• Records of gaming activity, betting, and transaction history.
• Login session information including date, time, and access location.
• Cookie data and related tracking technologies.

3 How Personal Data Is Used

Mahjongjp88 uses collected personal data solely for lawful, stated purposes. We will not use your data for any other purpose without informing you in advance or obtaining your consent.

• Account management: To create, verify, and maintain your member account on the mahjongjp88 platform.
• Transaction processing: To process deposits, withdrawals, and all financial transactions securely and accurately.
• Identity verification (KYC): To ensure all members meet the minimum age requirement and prevent the use of false identities.
• Platform security: To detect and prevent fraudulent activity, money laundering, and unauthorised access.
• Customer support: To help you resolve any account-related queries or issues more efficiently.
• Service improvement: To analyse usage patterns in order to improve platform quality and the member experience.
• Legal compliance: To fulfil legal and regulatory obligations applicable to online gaming platform operators.
• Marketing communications: To send you promotional information and special offers — you may unsubscribe at any time.

4 Data Sharing with Third Parties

Mahjongjp88 does not sell or rent members' personal data to any third party. However, there are certain situations where we need to share information with trusted parties in order to deliver a complete service to you.

• Payment providers: FPX, Touch 'n Go eWallet, Boost, and GrabPay receive the transaction information required to process your deposits and withdrawals.
• Game providers: Minimal technical data is shared with third-party game providers to ensure smooth gameplay.
• Legal authorities: mahjongjp88 will disclose required information to the authorities when mandated by law or court order.
• Analytics services: Anonymised data is shared with analytics tools to help us understand platform usage patterns.

All third parties who receive mahjongjp88 members' personal data are bound by strict confidentiality agreements and are required to protect that data to the same or higher standard that we apply.

5 Data Retention Period

Mahjongjp88 retains members' personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.

• Active account data is retained for as long as your account remains active on the mahjongjp88 platform.
• Following account closure, core data is retained for a minimum of 5 years for legal compliance and financial audit purposes.
• Financial transaction records are retained for 7 years in accordance with Malaysia's financial regulatory requirements.
• Security and access logs are retained for 12 months for investigation purposes if required.
• Marketing and communications data is retained until you choose to unsubscribe.

6 Data Security Measures

The personal data security of our members is the top priority of mahjongjp88. We implement multiple layers of technical and organisational protection to ensure your data remains safe from unauthorised access, use, or disclosure.

• 256-bit SSL encryption for all data transmitted between your device and mahjongjp88 servers.
• Intrusion detection system (IDS) and multi-layered firewall active 24/7.
• Passwords are stored using an irreversible hashing algorithm.
• Two-factor authentication (2FA) is available for an extra layer of protection on your account.
• Internal access to members' personal data is restricted to authorised personnel on a need-to-know basis only.
• Regular security audits and penetration testing are conducted by independent security experts.
• Automated data backup system to ensure service continuity and prevent data loss.

While mahjongjp88 takes all reasonable precautions, no system is ever 100% secure. In the event of any security incident involving your data, we will notify you within the timeframe required by applicable law.

7 Use of Cookies and Tracking Technologies

Mahjongjp88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Functional Cookies: Saves your preferences such as language, display settings, and login data for a smoother experience.
• Analytics Cookies: Helps us understand how members use the platform for continuous improvement purposes.
• Security Cookies: Detects suspicious activity and helps prevent fraud and unauthorised access.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the mahjongjp88 platform.

8 Member Rights Regarding Personal Data

As a mahjongjp88 member, you have certain rights regarding the personal data we hold about you. These rights are guaranteed under Malaysia's Personal Data Protection Act 2010, and we are committed to ensuring you can exercise them with ease.

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your personal data in a machine-readable format for transfer.
• Right to Restrict Processing: You may request that we restrict how we process your data under certain circumstances.

To exercise any of the rights above, please contact the mahjongjp88 customer support team. We will process your request within 30 business days. We may need to verify your identity before processing any privacy-related request.

9 Child Data Protection

The mahjongjp88 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that personal data of an individual under the age of 18 has been collected without proper verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that a child under their care has registered an account at mahjongjp88 are requested to contact us immediately.

10 Amendments to the Privacy Policy

Mahjongjp88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements in how we protect your information.

Any material amendments will be communicated to members via a platform notification or to your registered email address at least 7 days before the changes take effect. The "Updated" date at the top of this page will always reflect the latest version of this policy.

Continued use of the mahjongjp88 platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must stop using the platform and close your account.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how mahjongjp88 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the mahjongjp88 platform — the fastest way to get a response.
• Telegram: Reach our privacy agent via the official mahjongjp88 Telegram channel.
• WhatsApp: Malay-language support available around the clock.
• Email: [email protected] (response within 24–48 business hours)

For more information about your rights and responsibilities as a user of our platform, please refer to Terms and Conditions and the page Responsible Gaming ours.